Return Policy

Effective Date: [1st January 2025]

At 3D Studio.ky, we strive to provide high-quality 3D printing products and services. Due to the custom nature of our work, we have implemented the following return and refund policy to ensure clarity and fairness for all parties.

1. General Policy

• All sales are final.
• Custom-printed or bespoke items cannot be returned or refunded unless they are defective or do not match the approved design specifications.

2. Defective or Damaged Items

• If an item is defective or damaged upon delivery, you must notify us within [3] days of receiving the product.
• To report an issue, email us at info@3dstudio.ky with your order details and photos of the defect or damage.
• Upon verification, we will determine whether a replacement, repair, or partial refund is appropriate.

3. Order Approval

• Before production begins, clients are required to review and approve all design files and specifications.
• We are not liable for issues arising from errors in approved designs or files provided by the client.

4. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Dissatisfaction with the final product if it matches the approved design and specifications.
• Errors or inaccuracies in client-provided design files.
• Improper use, handling, or storage of products after delivery.
• Damage caused by third parties or external factors after delivery.

5. Shipping and Delivery Issues

• We are not responsible for delays, loss, or damage caused during shipping by third-party couriers.
• Clients should file claims directly with the shipping provider if an issue occurs during transit.

6. Cancellations

• Orders may be canceled prior to the start of production for a full refund.
• Once production begins, cancellations are not permitted, and no refunds will be issued.

7. Return Process

• If a return is approved, the client is responsible for shipping the item back to us in its original condition.
• Return shipping costs are the client’s responsibility unless the return is due to a defect or mistake on our part.

8. Contact Us

For questions or concerns regarding returns and refunds, please contact us at:

• Email: info@3dstudio.ky